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FAQ

Below please find answers to some of our customers’ questions and requests. Should your own question remain unanswered, please send us an e-mail: ferienshop@engadin.ch 

Questions regarding your booking

Is a booking request for a holiday apartment binding? 

Not all holiday apartments are directly and bindingly bookable on our HolidayShop website. Holiday apartments that show the button «Book,» which will add the chosen apartment to your shopping cart, will result in a binding booking once the payment process is completed. Should you choose a holiday apartment that only offers the button «Request», we will forward your request to the apartment provider. These booking requests are non-binding. 

I booked an activity. Do I have to wait for a confirmation by the provider? 

Some activities can only be realised under certain conditions (e. g. weather, min./max. number of participants). Your voucher will show any information to that effect. 

Can I swap my booked activity for another activity? 

As the activities are offered by different providers, the cancellation and rebooking policies of the respective provider apply. 

How can I cancel my booking?

Please contact ferienshop@engadin.ch.

The cancellation policies of the respective service providers apply as shown in their GTC. 

How can I change my booking? 

Please contact the service provider of your booked activity or item. Your voucher will remain valid. 

I have last-minute questions regarding my booked activity. Whom do I ask? 

Your voucher provides the contact details of your service provider who will be happy to answer any remaining questions regarding the offered activity. 

I cannot find the e-mail with the booking confirmation or the voucher. What should I do? 

If you have a HolidayShop user account, your voucher will be available under the tab “My orders” as a downloadable pdf document. If you are not a registered HolidayShop user, please send us an e-mail with your name and the booking date: ferienshop@engadin.ch.

Questions regarding the HolidayShop

What is a holiday group?

The option «holiday group» allows you, as the registered user, to add the personal data of multiple guests to your account. Any activities or ski passes you purchase can then be allotted to a member of your holiday group. All relevant personal data will be filled in automatically during the booking process. Please find further information here.

Can I purchase gift vouchers for the HolidayShop?

Currently, that option is not yet available but may be available in the future.

Why do I need to enter my personal data anew at each booking process?

Depending on the chosen activity or offered service, the respective provider may require different information. Furthermore, we would like to provide you with the option to add other/more participants to each activity. To make the latter process easier, you can use the option «holiday group»  to add the personal data of multiple guests to your account. Please find further information here.

Do I need travel insurance? 

We recommend obtaining separate travel insurance when booking an activity or service.

I booked a snow-sport lesson. Do I need a ski pass, too?

No. When you have booked a snow-sport lesson, the required ski pass is included in the offer. 

Payment method

All major credit cards are accepted.

  • Visa
  • Visa
  • Visa
  • Visa
  • Visa
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  • Visa
  • Twint
  • Apple Pay
  • Google Pay
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Secure payment by Payyo

GTS and Cancellation

The cancellation conditions and general terms and conditions of the respective service providers apply. If there are no general terms and conditions or cancellation conditions, the following terms and conditions apply.

Legal information on the use of the shop can be found here .